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Arm2Arm Support Services

Compassionate, flexible home care across Swindon and surrounding areas

Arm2Arm Support Services – Rated Good by the CQC

Arm2Arm Support Services prides itself on delivering person-centred, flexible domiciliary care that empowers service users in Swindon and the surrounding area.

Specialising in elderly care, dementia support, post-hospital discharge care, and live-in care, Arm2Arm emphasises person-centred care, placing the individual and their family at the heart of planning to meet unique needs, goals, and outcomes. This “doing with” approach fosters active participation in care design and delivery, enhancing both experience and quality. We aim for humanised, holistic support that upholds dignity, independence and promotes full living.

At Arm2Arm, you and your family are at the centre of every decision, ensuring care is focused on what truly matters—promoting independence, comfort, and wellbeing in the familiarity of your own home.

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Our Values

Choice

At Arm2Arms Support Services, our services are designed to be accessible, flexible, and promote independence. We believe that choice and control over own care and treatment are fundamental to high-quality care. Whether this relates to daily routines, community activities, personal goals, or long-term outcomes, we empower service users to make informed decisions that reflect their preferences, needs, and aspirations.

Equality

At Arm2Arm we are committed to promoting equality, diversity, and inclusion across all our services. We pride ourselves on delivering flexible care, making reasonable adjustments where required, and providing tailored care planning. We actively safeguard the rights of citizenship, ensuring individuals are protected from discrimination, neglect, or abuse, while empowering them to understand and exercise their rights and consent.

Autonomy & Independence

We are committed to promoting autonomy and independence for every person we support. Our services enable individuals to develop self-care, mobility, life skills, and independent living skills. We recognise independence may involve reasonable risk and support informed decision-making that balances safety with personal fulfilment. Through tailored support plans, individuals are encouraged to take ownership of their choices and actively participate in their care and treatment.

Respect

We believe everyone has the fundamental right to be treated with dignity, respect, and compassion. By embedding these values into our care and support services, we help people build confidence, maintain control of their lives, and achieve positive outcomes. Respect underpins everything we do, from personal care and independent living support to communication, safeguarding, and partnership working , ensuring each person feels valued, heard, and empowered in an inclusive community.

Participation

At Arm2Arm, we value service user participation, our motto is ‘Doing with rather than doing for’ and placing the individual at the centre of their care and treatment. We promote service user participation through listening to their views and wishes. Individuals have the right to be fully informed and to actively contribute to decisions about their care and support. By promoting participation, we help individuals build confidence, develop skills, and achieve positive outcomes.

WHY CHOOSE DOMICILIARY CARE?

Choosing home care allows you to:

  • Remain in the comfort of your own home
  • Maintain independence and personal routines
  • Receive one-to-one, person-centred support
  • Enjoy companionship and emotional wellbeing
  • Avoid the disruption of moving into residential care
  • Have personalised care plan that promote participation and support to achieve positive outcomes

Who We Support

We provide tailored home care services for:

  • Adults aged 65 and over
  • Individuals living with dementia
  • People with mental health conditions
  • Individuals with physical disabilities
  • Adults who require personal care or daily living support

Our aim is to help every individual regain and maintain confidence while remaining safe, comfortable, and independent at home.

How We Can Support You

Arm2Arm support service aims to deliver humanised and holistic care, empowering individuals to live their lives to the fullest while maintaining their dignity and quality of life.

We aim to promote a way of life for our customers that permits them to enjoy, to the greatest extent possible, their rights as individual human beings.

At Arm2Arm we believe that, for services to be effective, they should be based on sound values and principles and an understanding of the fundamental and individual needs of service users.

Our Home Care Services
We offer both visiting care and live-in care, depending on your needs.

Visiting Care
Flexible visits from 30 minutes per week to multiple daily or overnight calls.
Support may include:

  • Personal care (washing, dressing, mobility support)
  • Medication management
  • Companionship and emotional support
  • Help with daily routines
  • Support to remain active and engaged in the community
  • Assistance for family carers
  • Escort service to attend appointments

Care visits are planned around your routines and preferences, ensuring support is fully tailored to your needs.

Live-In Care
A dedicated carer lives with you in your home, providing round-the-clock support and companionship.

Live-in care enables you to:

  • Remain in familiar surroundings
  • Maintain routines and lifestyle choices
  • Receive continuous support and reassurance
  • Benefit from continuity of care